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Browse FAQ Topics

• General Details Questions

  The Policy

  • Do I need Home Insurance?
  • When do I receive my home insurance documentation?
  • How do I cancel my policy?
  • Who is the Underwriter?
  • Who do I call if I have an emergency claim?

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  Getting a Quote

  • Can I get a quote over the phone?
  • What happens if the system won’t quote for me?
  • What happens if there is a technical glitch?

  Charity Donation

  • Do only new policies purchased make a donation to charity?
  • What if I don’t want to pick a charity but would prefer a discount?
  • How do I know the charity is getting the money?
  • Why do you give a portion of the premium to charity?

• Policy Cover Questions

  Am I Covered?

  • Is there a higher voluntary excess?
  • What am I covered for automatically?
  • Am I covered if I forget to set my burglar alarm?
  • Are my bicycles covered?
  • Is my laptop covered?

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  Definitions

  • What are the Policy Excesses?
  • What is Accidental Damage Cover?
  • What is All Risks Cover?
  • What is Unspecified All Risks Cover?
  • What are “high value” items?
  • What is a domestic employee?
  • What is classed as a monitored burglar alarm?

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  Level of Cover

  • How much should I insure my buildings for?
  • How much should I insure my contents for?