Accidents can happen.
If you are unfortunate to have an accident, you can now avail of the Emergency Helpline
Please note that all claims must be notified to Zurich within 30 days of their occurrence. Please refer to the Policy Conditions section of this document and familiarise yourself with your obligations as failure to comply could result in your claim being refused.
Our priority is to provide financial support to customers throughout the claim process to ensure any repair/reinstatement work is completed as quickly as possible. In the event of a property claim, where we elect to settle a claim on a cash basis, we may release a proportion of the estimated cost of repair/reinstatement prior to completion of the work.
You must keep your receipts for any repair/reinstatement work as you will need to validate these costs. The balance of the cost, otherwise known as a ‘retention amount’, will be given to you on receipt of the appropriate documentation that validates the costs incurred by you for the repair/reinstatement work (e.g. VAT invoices.)
Please note that all claims must be notified to Zurich within 30 days of their occurrence. Please refer to the Policy Conditions section of this document and familiarise yourself with your obligations as failure to comply could result in your claim being refused.